FAQs
1. What materials are your pieces made from?
Our jewelry is crafted from 925 sterling silver and 18K gold stainless steel. All pieces are tarnish-free, water-resistant, hypoallergenic, and ethically sourced—so you can wear them every day with confidence.
2. Will my jewelry tarnish?
No. Our 18K gold stainless steel pieces are tarnish-free and water-resistant, while our 925 sterling silver is high-quality and built to last with proper care.
3. Is your jewelry safe for sensitive skin?
Yes! All ATLASECA Jewelry pieces are hypoallergenic, making them safe and comfortable for sensitive skin.
4. How should I care for my jewelry?
Store in a dry place when not in use.
Avoid direct contact with perfumes, lotions, and harsh chemicals.
Gently clean with a soft cloth to maintain shine.
5. Do you ship internationally?
We currently on ship within the USA only.
6. How long will my order take to arrive?
U.S. Standard Shipping: 3–5 business days.
Processing time is 1–2 business days.
7. What is your return policy?
We accept returns within 30 days of delivery on unworn jewelry in its original packaging.
For hygiene reasons, earrings are final sale.
8. Can I exchange my jewelry?
Yes! Exchanges are available within 14 days of delivery (excluding earrings).
For hygiene reasons, earrings are final sale.
9. What if my order arrives damaged?
Please email us at support@atlasecaessentials.com with your order number and photos. We’ll send a replacement or resolve the issue promptly.
10. Do you offer gift packaging?
Yes 🎁. All ATLASECA Jewelry orders are beautifully packaged and ready for gifting.